Customer Service Representative Position

Customer Service Representative

At Nett Technologies, we have a long standing tradition of developing and manufacturing emission control solutions. Working for us means being part of a supportive team of passionate and talented individuals who collectively share a common vision. At Nett, we encourage you to explore, develop and contribute your potential to its fullest.

Customer Service Representative

Location : Mississauga, Ontario, Canada (Hwy 401/403/410 Area)

Nett Technologies Inc., a leading manufacturer of engine emission control systems, has an opening for a technical Customer Service Representative. The company designs and manufactures a full range of exhaust after-treatment emission control products for OE and aftermarket diesel, LPG, gasoline, and natural gas engines. Our recognized entrepreneurial business approach cultivates a collaborative work environment that supports and strengthens our market reputation for quality products and timely innovative solutions.

Roles and Responsibilities:

Provide timely sales support to inside and outside sales team including order entry, phone, and e-mail, e-commerce inquiries
Create quotes process Order Confirmations and Work Orders in collaboration with Engineering and Manufacturing Departments
Coordinate sales leads and customer satisfaction feedback processes
Record and maintain appropriate information in the company CRM database
Provide technical consultative service (we will train) to determine market application needs
Processes warranty claims and appropriate debit/credit for defective or returned materials
In a timely and efficient manner, completes documentation for cross border shipping requirements

Qualifications and Experience:

Completion of post-secondary education and/or 1-3+ years relevant experience in customer service role or inside/outside sales in a technical field
Excellent customer service, sales support attitude and delivery
Logical approach and a mechanical aptitude
Able to build strong relationships
Excellent interpersonal, verbal and written communication skills
Strong analytical and organizational skills with high attention to detail
Proven ability to work to deadlines and comfortable with multi-tasking
Able to work independently and in a team environment
Strong computer skills in Outlook, Excel and Word

Additional Preferred Competencies:

Experience in one or more of the following industries: forklift, construction equipment, gen-set, mining, diesel/LPG engines, automotive, exhaust systems, sheet metal, manufacturing
Understanding of engine exhaust emissions control systems
Exposure to manufacturing and B2B support processes

To Apply: Please send your resume and a brief cover letter to [email protected]

Nett Technologies Inc., is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.